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Can I exchange an item that is damaged?Updated 2 months ago

We are confident in the quality and durability of our Pvolve equipment, but in the rare event that something goes wrong, your purchase includes a one-year warranty replacement. 

To expedite the processing of your warranty claim, please email us here and include the following details: 

  • Your Order # 
  • Images of the damaged item(s)  
  • The best mailing address for your replacement item

CONDITIONS

Pvolve reserves the right to reject any warranty claims that do not meet the conditions below: 

  • Limit of one warranty claim per item purchased.
  • Excludes Apparel, DVDs, Digital Membership, and Recover 9.
  • Covers manufacturing defects and functional damage.
  • Does NOT cover general wear and tear as a result of normal use.
  • Does NOT cover damage as a result of misuse, unauthorized modifications, lack of proof of purchase, improper storage conditions, or failure to follow maintenance guidelines
  • Email or name in the original pvolve.com order or Amazon order number MUST match the name of the person requesting the replacement
  • Resold equipment is NOT eligible for replacement or warranty

If you have any questions or need further clarification regarding our warranty replacement policy, please reach us at [email protected].

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