Can I replace my damaged equipment? What is PVOLVE's warranty for equipment?Updated 25 days ago

We are confident in the quality and durability of our PVOLVE equipment, but in the rare event that something goes wrong, your purchase includes a one-year warranty replacement from your order date, which covers manufacturing defects and functional damage.  

To process your warranty claim, please email us at [email protected] and include the following details: 

• Your Order #  
• Images of the damaged item(s)  
• The best mailing address for your replacement item

CONDITIONS

The following conditions apply to PVOLVE's acceptance of any warranty claim:

• Limit of one warranty claim per item purchased.
• Excludes Apparel, DVDs, Digital Membership, and Sculpt 9.
• Covers manufacturing defects and functional damage.
• Does NOT cover general wear and tear resulting from normal use. As with any exercise equipment that is used frequently, you may have to replace the equipment over time.
• Does NOT cover damage resulting from misuse, unauthorized modifications, lack of proof of purchase, improper storage conditions, or failure to follow maintenance guidelines
• Email address or name used in the original pvolve.com order or Amazon order number MUST match the name of the person requesting the replacement
• Resold equipment is NOT eligible for replacement or warranty

If you have any questions or need further clarification regarding our warranty replacement policy, please reach out to us at [email protected].