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<div class="ewa-rteLine"><span style="font-size: 16px;">We are so sorry you are having trouble logging into your account!</span></div><div class="ewa-rteLine"><span style="font-size: 14px;">&#xA0;</span></div><div class="ewa-rteLine"><span style="font-size: 14px;">Here are some troubleshooting steps that work in most cases:</span></div><ol><li style="font-size: 14px;"><div class="ewa-rteLine">Log out and log back into your account -- <a class="css-tgpl01" data-renderer-mark="true" data-testid="link-with-safety" href="https://dubble.so/guides/workflow-with-apppvolvecom-8fqpwckb3r3abpsqxf90" title="https://dubble.so/guides/workflow-with-apppvolvecom-8fqpwckb3r3abpsqxf90">How to video</a></div></li><li style="font-size: 14px;"><div class="ewa-rteLine">Clear your cookies and cache for <a href="//app.pvolve.com">app.pvolve.com</a> -- <a class="css-tgpl01" data-renderer-mark="true" data-testid="link-with-safety" href="https://www.youtube.com/watch?v=RUsouNnVqww" title="https://www.youtube.com/watch?v=RUsouNnVqww">How to video</a></div></li><li style="font-size: 14px;"><div class="ewa-rteLine">Access our platform via Incognito/Private<em>&#xA0;</em>mode on your browser</div></li></ol><div class="ewa-rteLine"><span style="font-size: 14px;">If you need further assistance, please contact us at&#xA0;</span><span class="wysiwyg-underline" style="font-size: 14px;"><strong>help@pvolve.com</strong>&#xA0;</span><span style="font-size: 14px;">with the following details and we&apos;d be happy to assist you:</span></div><ol><li class="ewa-rteLine" style="font-size: 14px;">Are you having trouble logging in on the 1) Web, 2) Pvolve Streaming app, 3) Pvolve Studios app?&#xA0;</li><li class="ewa-rteLine" style="font-size: 14px;">If you are the Pvolve Streaming app or Studios app, can you share your mobile device&apos;s OS version (e.g., iOS 13)?</li><li class="ewa-rteLine" style="font-size: 14px;">If you are on the web, can you share the browser (e.g. Google Chrome, Safari) that you are using?</li><li class="ewa-rteLine" style="font-size: 14px;">Can you replicate the issue in Incognito/Private<em>&#xA0;</em>mode on your browser?</li><li class="ewa-rteLine" style="font-size: 14px;">Share a screenshot or screen recording of the issue. The more detail the better -- this will allow for faster resolution!&#xA0;</li></ol>

We are so sorry you are having trouble logging into your account! Here are some troubleshooting steps that work in most cases:Log out and log back into your account -- How to videoClear your cookies and cache for app.pvolve.com -- How to videoAccess

Troubleshooting - Web (app.pvolve.com)

DIGITAL MEMBERSHIP & ACCOUNT

Log in to Account

How do I log in to my account?

Troubleshooting - trouble logging in to your account.

Can I try the classes without equipment?

What is the monthly and annual membership cost and activation process?

How do I cancel my Pvolve subscription or trial?

How do I cancel my Pvolve subscription purchased using Apple's App Store or Google's Play Store?

Syncing Studio Unlimited Membership

Digital Memberships

Casting from the Pvolve app

Casted workouts aren't tracking in my completed workouts! How can I fix this?

Do I need WiFi to stream workouts?

Filtering the On Demand Library

How do I add a workout series to My Plan?

Technical web and app issues + optimal streaming set-up

Troubleshooting - Pvolve App and Pvolve Studios App

Features + Troubleshooting

Does Pvolve offer a Medical Professional/First Responder discount?

Does Pvolve offer a Student/Teacher discount?

Does Pvolve offer Senior discount?

Discounts

Can I change or cancel my order?

Help, my package never arrived!

Where is my order?

Orders

Do you ship to P.O. boxes or APO addresses?

What are your shipping options? (DOMESTIC)

What are your shipping options? (INTERNATIONAL)

What payment options do you offer?

What shipping carrier do you use?

Where do you ship from?

Will I be charged duties and taxes?

Shipping & Fees

Can I exchange an item that is damaged?

How can I return my order?

Refunds

What's Pvolve's return policy?

Returns

Are there fees associated with using Truemed's services?

Can I use my HSA/FSA for Pvolve purchases?

Can I use my regular credit card at checkout?

How does using my HSA/FSA account save me money?

How long does it take for me to receive my Letter of Medical Necessity?

How to use your HSA/FSA on your recent purchase?

I don’t have an HSA/FSA. Can I still benefit from Truemed?

I don’t live in the US. Can I still get reimbursed with Truemed?

What are FSA and HSA accounts?

What is a Letter of Medical Necessity, and how is this compliant?

When should I use my FSA/HSA dollars?

Which items are eligible for payment with HSA/FSA?

HSA/FSA

ORDERS, SHIPPING, & RETURNS

What equipment does Pvolve offer, and is it travel-friendly?

Signature Bundle

Total Transformation Bundle

Essentials Bundle

Bundles

P.Ball Instruction Guide - How to use the P.ball?

Does the P.ball fit all sizes?

What is the full inflation size of the P.ball?

Where can I find the inflation needle for my P.ball pump?

What is the P.ball?

P.ball

P.band Instruction Guide - How to use the P.band?

What is the P.band?

P.band

P.3 Instruction Guide - How to use the P.3?

Which P.3 trainer band should I use?

What is the P.3 Trainer?

P.3 Trainer

How do I use the Heavy Ankle Band?

What is the Heavy Ankle Band?

How to use the Light Ankle Band

What is the Light Ankle Band?

Ankle Bands

What are the 3 lb. Ankle Weights?

What are the 1.5 lb. Ankle Weights?

Ankle Weights

How to use the Precision Mat?

Precision Mat

How do I use the Slant Board?

What is the Slant Board?

Slant Board

How to use the Precision Foam Roller

How to use the Massage Balls

Recovery Equipment

What's Recover 9 nutritional information?

Are there any risks associated with Recover 9?

Can Recover 9 replace food?

Can Recover 9 replace protein intake?

Does Recover 9 include any allergens?

How do I use Recover 9?

How Recover 9 was created

How/where are the ingredients sourced?

Is Recover 9 FDA approved?

Recover 9

Do any of the items contain latex?

Do the gliders work on carpeted floors?

What are the gliders?

What equipment colors are available for purchase?

Where is the equipment made?

Is Pvolve equipment compliant with California’s Proposition 65 (Prop 65)?

How do I gift Pvolve bundles, equipment, apparel, and Recover 9?

How do I return a Pvolve gift I've received?

Gifting

BUNDLES, EQUIPMENT, & RECOVER 9

What is Pvolve?

I'm new to Pvolve — where should I start?

Do I need equipment to do Pvolve?

Getting Started

What is the "The Sit Stance?"

What is the "Staggered Stance?"

What is an "Internal Rotation?"

What is the "Step Back?"

What is an "External Rotation?"

What are the "Standing Abdominals?"

What is the "Shiftback?"

What is the "Threshold?"

Foundational Moves

What kind of classes does Pvolve have?

What results can I expect?

Does low-impact mean it's an easy workout?

My muscles aren't sore after the workouts. Am I doing something wrong?

Can I modify the workouts to take pressure off of my wrists?

Can I do the workouts if I have a chronic rotator cuff injury?

Form & Physiology

What channel is the Moving with Menopause Series on? On-Demand, LVS, or Studio?

Where do I find the Fertility content?

I'm doing IVF, how do I get started ?

Who is the Fertility Series for?

Fertility

What channel is the Fertility Series on? On-Demand, LVS, or Studio?

Where do I find the Menopause content?

What equipment is used in the Moving with Menopause Series?

What to expect from Menopause content?

How do I get started with Moving with Menopause series?

Menopause

Can I do Pvolve during pregnancy?

Are there any tips for starting Pvolve post-pregnancy?

Is there any equipment I should avoid during pregnancy?

Can I do Phase & Function if I’m on birth control?

Pvolve & Pregnancy

Injuries and Modifications

What should I expect from 1:1 consult with the trainer?

Can I do Pvolve if I have arthritis?

Can Pvolve help with sciatica?

Can I do Pvolve if I've had a hip or knee replacement?

Can Pvolve help with fibromyalgia?

Is Pvolve okay for people with scoliosis and rods in their back?

Can Pvolve help with my injury or pre-existing condition?

I feel pain in my lower back when I do the p.sit. Am I doing it correctly?

Pre-Existing Conditions

Are the Pvolve workouts for women only?

How can I become a Pvolve trainer?

Is Pvolve suitable for beginners and all sizes?

What does the name Pvolve stand for?

How many days per week should I be doing the workouts?

Common Questions

Who is the Moving with Menopause Series for?

What is the Fertility series?

What is Phase & Function?

Women's-focused Content

THE METHOD

Franchising

Locations

Can I freeze/pause my Pvolve Studio membership?

Can I use my classes at any location?

Can I transfer or share my class package or membership?

My company has a corporate account with a Pvolve Studio– how can I find out more?

Troubleshooting - trouble logging in to your account.Updated 8 months ago