Troubleshooting — trouble logging in to your Pvolve streaming accountUpdated 6 days ago

We're sorry to hear you're having trouble logging into your account! Here are some troubleshooting steps we recommend trying.

Troubleshooting Steps

1. Log out and log back into your account — How to video
2. Clear your cookies and cache for app.pvolve.com — How to video
3. Try logging in using an Incognito or Private browser —How to video 

Still need help?

If you're continuing to experience issues, please reach out to us at [email protected]. To help us assist you as quickly as possible, include the following details in your message:

1. Where are you experiencing the issue?
   • Pvolve website
   • Pvolve Streaming app
   • Pvolve Studios app
2. If you're using the Pvolve Streaming or Studios app, what is your mobile device's operating system and version (e.g., iOS 13)?
3. If you're on the website, which browser are you using (e.g., Google Chrome, Safari)?
4. Have you tried replicating the issue in an Incognito or Private browser?
5. Can you share a screenshot or screen recording of the issue? The more details you provide, the faster we can help resolve it!