We are happy to hear from you! 

Submit your question or feedback to help@pvolve.com

Shop Now

Pvolve

We have a 24-hour cancellation policy. If a session is canceled less than 24&#xA0;hours before the scheduled time, the credit for that session won&#x2019;t be&#xA0;available to use for a future booking.

We have a 24-hour cancellation policy. If a session is canceled less than 24 hours before the scheduled time, the credit for that session won’t be available to use for a future booking.

What is the cancellation policy for virtual personal training  sessions?

PVOLVE STUDIOS

Virtual Private Training

How do I log in to my Pvolve streaming account?

Troubleshooting — trouble logging in to my Pvolve streaming account

Log in to Account

How do I cancel my Pvolve streaming membership or trial?

How do I cancel my Pvolve membership purchased using Apple's App Store or Google's Play Store?

How do I change my streaming membership plan?

How to pause my Pvolve streaming membership?

What's is included in the Pvolve streaming membership?

When does my trial streaming membership begin? Can I delay the start of my trial membership?

How to sync your studio Founding, Unlimited and Plus Studio Membership for complimentary streaming access?

Pvolve streaming membership plans and pricing: Monthly and Annual Costs

Does my equipment and Bundle purchase come with a trial membership?

What is the membership cost after my Bundle trial ends?

How do I gift a Pvolve membership?

How to update payment method associated with streaming membership?

How to change the email address associated with Pvolve streaming account?

Digital Memberships

Casted workouts aren't tracking in my workout history! How can I fix this?

Do I need WiFi to stream Pvolve workouts? Can I download the workouts?

Does the workouts have music? How do I use the Music Player?

How to cast your Pvolve workouts to your TV

How do I filter workouts from the On-Demand Library?

Is there a Pvolve app for Roku TV and Amazon Fire Stick?

How to join a Series or follow a Calendar. Can I follow multiple Series or Calendars?

Troubleshooting — Pvolve website issues and optimal streaming set-up

Troubleshooting — Pvolve app and Pvolve Studios app issues

Supported devices and browsers for streaming Pvolve. Is there a Pvolve mobile app?

How do I stop receiving text messages from Pvolve?

Features + Troubleshooting

DIGITAL MEMBERSHIP & ACCOUNT

Does Pvolve offer a Medical Professional / First Responder discount?

Does Pvolve offer a Student / Teacher discount?

Does Pvolve offer Senior discount?

Discounts

Can I change or cancel my order?

Help, my package never arrived!

Where is my order?

Orders

Do you ship to P.O. boxes or APO addresses?

What are your domestic shipping options?

What are your international shipping options?

What payment options do you offer?

What shipping carrier do you use?

Where do you ship from?

Will I be charged duties and taxes?

Shipping & Fees

Can I replace my damaged equipment? Is there a warranty for equipment?

How do I return my Pvolve order?

What is Pvolve's return policy?

Returns

Are there fees associated with using Truemed's services?

Can I use my HSA/FSA for Pvolve purchases?

Can I use my regular credit card at checkout?

How does using my HSA/FSA account save me money?

How long does it take for me to receive my Letter of Medical Necessity?

How to use your HSA/FSA for a recent purchase if you didn’t select the Truemed payment method at checkout?

I don’t have an HSA/FSA. Can I still benefit from Truemed?

I don’t live in the US. Can I still get reimbursed with Truemed?

What are FSA and HSA accounts?

What is a Letter of Medical Necessity, and how is this compliant?

When should I use my FSA/HSA dollars?

Which items are eligible for payment with HSA/FSA?

HSA/FSA

ORDERS, SHIPPING, & RETURNS

Signature Bundle

Total Transformation Bundle

Essentials Bundle

Sculpt Anywhere Travel Bundle

Bundles

What is the P.ball?

P.Ball Instruction Guide — How to use the P.ball

Does the P.ball fit all sizes?

What is the full inflation size of the P.ball?

Where can I find the inflation needle for my P.ball pump?

P.ball

What is the P.band?

P.band Instruction Guide — How to use the P.band

P.band

What is the P.3 Trainer?

P.3 Trainer Instruction Guide — How to use the P.3

Which P.3 trainer band should I use?

P.3 Trainer

What is the Light Ankle Band?

How to use the Light Ankle Band

What is the Heavy Ankle Band?

How do I use the Heavy Ankle Band

Ankle Bands

What are the Ankle Weights?

How to use the 1.5 lb Ankle Weights

How to use the 3 lb Ankle Weights

Ankle Weights

What is the Precision Mat?

How to use the Precision Mat

Precision Mat

What is the Slant Board?

How to use the Slant Board

Slant Board

What is the Massage Ball Set?

What is the Precision Foam Roller?

How to use the Massage Ball Set

How to use the Precision Foam Roller

Recovery Equipment

Do I need equipment to do Pvolve workouts?

Do any of the items contain latex?

Can I use the Gliders on carpeted floors?

Is Pvolve equipment compliant with California’s Proposition 65 (Prop 65)?

What are the gliders?

What equipment colors are available for purchase?

Where is the equipment made?

Equipment

What is Sculpt 9?

What's Sculpt 9 nutritional information?

How do I use Sculpt 9?

Are there any risks associated with Sculpt 9?

Can Sculpt 9 replace food?

Can Sculpt 9 replace protein intake?

Does Sculpt 9 include any allergens?

How was Sculpt 9 created?

Is Sculpt 9 FDA approved?

Does Sculpt 9 Contain Caffeine?

Who performed the Sculpt 9 Clinical Trial?

Sculpt 9 Questions

Sculpt 9 subscription plans

How to cancel my Sculpt 9 subscription?

How to change the shipping address for my Sculpt 9 subscription?

Sculpt 9 Subscriptions

Sculpt 9

Pvolve x Lululemon Apparel Size Guide

Apparel

How do I gift Pvolve bundles, equipment, apparel, and Recover 9?

How do I return a Pvolve gift I've received?

Gifting

BUNDLES, EQUIPMENT, APPAREL & SCULPT 9

What is Pvolve?

I'm new to Pvolve — where should I start?

Do I need equipment to do Pvolve?

Getting Started

What is the "The Sit Stance?"

What is the "Staggered Stance?"

What is an "Internal Rotation?"

What is the "Step Back?"

What is an "External Rotation?"

What are the "Standing Abdominals?"

What is the "Shiftback?"

What is the "Threshold?"

Foundational Moves

What kind of classes does Pvolve have?

Does low-impact mean it's an easy workout?

My muscles aren't sore after the workouts. Am I doing something wrong?

Can I modify the workouts to take pressure off of my wrists?

Can I do the workouts if I have a chronic rotator cuff injury?

Form & Physiology

Does Pvolve have Fertility content? Where do I find the Fertility content?

I'm doing IVF, how do I get started ?

Who is the Fertility Series for?

What is the Fertility series?

Fertility

Does Pvolve have Menopause content? Where do I find the Menopause content?

What equipment is used in the Moving with Menopause Series?

What to expect from Menopause content?

How do I get started with Moving with Menopause series?

Who is the Moving with Menopause Series for?

Menopause

Can I do Pvolve during pregnancy?

Are there any tips for starting Pvolve post-pregnancy?

Is there any equipment I should avoid during pregnancy?

Pvolve & Pregnancy

Does Pvolve offer modifications for workouts?

What should I expect from 1:1 consult with the trainer?

Can I do Pvolve if I have arthritis?

Can Pvolve help with sciatica?

Can I do Pvolve if I've had a hip or knee replacement?

Can Pvolve help with fibromyalgia?

Is Pvolve okay for people with scoliosis and rods in their back?

Can Pvolve help with my injury or pre-existing condition?

I feel pain in my lower back when I do the P.sit. Am I doing it correctly?

Pre-Existing Conditions

Are the Pvolve workouts for women only?

How can I become a Pvolve trainer?

Is Pvolve suitable for beginners and all sizes?

What does the name Pvolve stand for?

How many days per week should I be doing the workouts?

Help! I no longer receive Pvolve emails.

Can I participate in more then one series and calendars at a time?

What shoes are best for Pvolve workouts?

Can I track Pvolve workouts using Apple Health or Apple Watch?

Common Questions

THE METHOD

Is there a Pvolve Studio near me?

Pvolve Franchising — How do I own a Pvolve Studio?

Can I freeze or pause my Pvolve Studio membership?

Can I use my class package and membership at any location?

Studio Memberships

Physical Studios

What is the cancellation policy for virtual personal training sessions?Updated 21 days ago