If you are having trouble opening the Pvolve app on your device, there is often a simple explanation!
iOS and Android app
If you are using the Apple iOS app or the Android app, please ensure you have completed the following troubleshooting steps:
- You have the latest operating system installed on your device
- You are connected to a cellular data service or have a stable Wi-Fi connection
- You have enough available storage on your device
- Delete, update, and reinstall the Pvolve app to your device from the App Store or Google Play Store
If you are still having problems, we suggest you follow the troubleshooting steps available within the Apple and Google Support pages.
Need More Help with the Pvolve Mobile app?
Please email our Member Experience team at help@pvolve.com being sure to include answers to the following questions:
- What device are you using? (ex: iPhone 14)
- What iOS/ Android version? (ex: iOS 16)
- What Pvolve app version are you using? (ex v4.1.0)
- Describe the issue, including any error messages (ex: When I open the app, I see a black screen and a message that says “Oops!...)
Tips for Finding the Right Information
Here are a few generic tips on how to find the above information:- How to find your device model and version:
- How to find the app version:
- How to take screen recordings to share photos/videos of the issue you are experiencing:
*Please Note* These tips may vary by device. In this case, you should contact your device provider for more information.
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