Troubleshooting — Pvolve app and Pvolve Studios app issuesUpdated 6 days ago

If you experiencing any issues with the Pvolve app on your device, there is often a simple explanation! If you are using the Apple iOS app or the Android app, please ensure you have completed the following troubleshooting steps.

Troubleshooting Steps

1. Install the latest operating system on your device 
2. Make sure you are connected to a stable cellular data service or Wi-Fi network
3. Ensure your device has enough available storage
4. Delete, update, and reinstall the Pvolve app on your device from the App Store or Google Play Store

If you are still having problems, we also suggest you follow the troubleshooting steps available on the Apple and Google Support pages.

Need More Help with the Pvolve Mobile app?

Please email our Member Experience team at [email protected] with the following information: 

1. What device are you using? (e.g., iPhone14, Samsung Galaxy S24)
2. What is your iOS/Android version? (e.g., iOS 16, Android 10)
3. What is your Pvolve app version? (e.g., v4.1.0)
4. Describe the issue you are experiencing, including any error messages (e.g., "Oops!")
5. Please share a screenshot or screen recording of the issue
   

Tips for Finding the Right Information

Here are a few generic tips on how to find the above information:

1. How to find your device model and version:
   • Model iOS
   • Model Android
2. How to find the App Version
   • App Version
3. How to take a screen recording:
   • Screen Record iPhone
   • Screen Record Android

Note: These tips may vary by device. In this case, you should contact your device provider for more information.