Can I replace my damaged equipment? Is there a warranty for equipment?Updated 9 days ago
We are confident in the quality and durability of our Pvolve equipment, but in the rare event that something goes wrong, your purchase includes a one-year warranty replacement from your order date, which covers manufacturing defects and functional damage.
To process your warranty claim, please email us at [email protected] and include the following details:
- Your Order #
- Images of the damaged item(s)
- The best mailing address for your replacement item
CONDITIONS
The following conditions apply to Pvolve's acceptance of any warranty claim:
- Limit of one warranty claim per item purchased.
- Excludes Apparel, DVDs, Digital Membership, and Recover 9.
- Covers manufacturing defects and functional damage.
- Does NOT cover general wear and tear resulting from normal use. As with any exercise equipment that is used frequently, you may have to replace equipment over time.
- Does NOT cover damage resulting from misuse, unauthorized modifications, lack of proof of purchase, improper storage conditions, or failure to follow maintenance guidelines
- Email address or name used in the original pvolve.com order or Amazon order number MUST match the name of the person requesting the replacement
- Resold equipment is NOT eligible for replacement or warranty
If you have any questions or need further clarification regarding our warranty replacement policy, please reach us at [email protected].