Orders

Shipping & Fees

Returns

HSA/FSA

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Pvolve

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ORDERS, SHIPPING, & RETURNS

How do I log in to my account?

Troubleshooting - trouble logging in to your account.

Log in to Account

Can I try the classes without equipment?

What is the monthly and annual membership cost and activation process?

How do I cancel my Pvolve subscription or trial?

How do I cancel my Pvolve subscription purchased using Apple's App Store or Google's Play Store?

Syncing Studio Unlimited Membership

Digital Memberships

Casting from the Pvolve app

Casted workouts aren't tracking in my completed workouts! How can I fix this?

Do I need WiFi to stream workouts?

Filtering the On Demand Library

How do I add a workout series to My Plan?

Technical web and app issues + optimal streaming set-up

Troubleshooting - Pvolve App and Pvolve Studios App

Features + Troubleshooting

Does Pvolve offer a Medical Professional/First Responder discount?

Does Pvolve offer a Student/Teacher discount?

Does Pvolve offer Senior discount?

Discounts

DIGITAL MEMBERSHIP & ACCOUNT

Can I change or cancel my order?

Help, my package never arrived!

Where is my order?

Do you ship to P.O. boxes or APO addresses?

What are your shipping options? (DOMESTIC)

What are your shipping options? (INTERNATIONAL)

What payment options do you offer?

What shipping carrier do you use?

Where do you ship from?

Will I be charged duties and taxes?

Can I exchange an item that is damaged?

How can I return my order?

Refunds

What's Pvolve's return policy?

Are there fees associated with using Truemed's services?

Can I use my HSA/FSA for Pvolve purchases?

Can I use my regular credit card at checkout?

How does using my HSA/FSA account save me money?

How long does it take for me to receive my Letter of Medical Necessity?

How to use your HSA/FSA on your recent purchase?

I don’t have an HSA/FSA. Can I still benefit from Truemed?

I don’t live in the US. Can I still get reimbursed with Truemed?

What are FSA and HSA accounts?

What is a Letter of Medical Necessity, and how is this compliant?

When should I use my FSA/HSA dollars?

Which items are eligible for payment with HSA/FSA?

What equipment does Pvolve offer, and is it travel-friendly?

Signature Bundle

Total Transformation Bundle

Essentials Bundle

Bundles

P.Ball Instruction Guide - How to use the P.ball?

Does the P.ball fit all sizes?

What is the full inflation size of the P.ball?

Where can I find the inflation needle for my P.ball pump?

What is the P.ball?

P.ball

P.band Instruction Guide - How to use the P.band?

What is the P.band?

P.band

P.3 Instruction Guide - How to use the P.3?

Which P.3 trainer band should I use?

What is the P.3 Trainer?

P.3 Trainer

How do I use the Heavy Ankle Band?

What is the Heavy Ankle Band?

How to use the Light Ankle Band

What is the Light Ankle Band?

Ankle Bands

What are the 3 lb. Ankle Weights?

What are the 1.5 lb. Ankle Weights?

Ankle Weights

How to use the Precision Mat?

Precision Mat

How do I use the Slant Board?

What is the Slant Board?

Slant Board

How to use the Precision Foam Roller

How to use the Massage Balls

Recovery Equipment

What's Recover 9 nutritional information?

Are there any risks associated with Recover 9?

Can Recover 9 replace food?

Can Recover 9 replace protein intake?

Does Recover 9 include any allergens?

How do I use Recover 9?

How Recover 9 was created

How/where are the ingredients sourced?

Is Recover 9 FDA approved?

Recover 9

Do any of the items contain latex?

Do the gliders work on carpeted floors?

What are the gliders?

What equipment colors are available for purchase?

Where is the equipment made?

Is Pvolve equipment compliant with California’s Proposition 65 (Prop 65)?

How do I gift Pvolve bundles, equipment, apparel, and Recover 9?

How do I return a Pvolve gift I've received?

Gifting

BUNDLES, EQUIPMENT, & RECOVER 9

What is Pvolve?

I'm new to Pvolve — where should I start?

Do I need equipment to do Pvolve?

Getting Started

What is the "The Sit Stance?"

What is the "Staggered Stance?"

What is an "Internal Rotation?"

What is the "Step Back?"

What is an "External Rotation?"

What are the "Standing Abdominals?"

What is the "Shiftback?"

What is the "Threshold?"

Foundational Moves

What kind of classes does Pvolve have?

What results can I expect?

Does low-impact mean it's an easy workout?

My muscles aren't sore after the workouts. Am I doing something wrong?

Can I modify the workouts to take pressure off of my wrists?

Can I do the workouts if I have a chronic rotator cuff injury?

Form & Physiology

What channel is the Moving with Menopause Series on? On-Demand, LVS, or Studio?

Where do I find the Fertility content?

I'm doing IVF, how do I get started ?

Who is the Fertility Series for?

Fertility

What channel is the Fertility Series on? On-Demand, LVS, or Studio?

Where do I find the Menopause content?

What equipment is used in the Moving with Menopause Series?

What to expect from Menopause content?

How do I get started with Moving with Menopause series?

Menopause

Can I do Pvolve during pregnancy?

Are there any tips for starting Pvolve post-pregnancy?

Is there any equipment I should avoid during pregnancy?

Can I do Phase & Function if I’m on birth control?

Pvolve & Pregnancy

Injuries and Modifications

What should I expect from 1:1 consult with the trainer?

Can I do Pvolve if I have arthritis?

Can Pvolve help with sciatica?

Can I do Pvolve if I've had a hip or knee replacement?

Can Pvolve help with fibromyalgia?

Is Pvolve okay for people with scoliosis and rods in their back?

Can Pvolve help with my injury or pre-existing condition?

I feel pain in my lower back when I do the p.sit. Am I doing it correctly?

Pre-Existing Conditions

Are the Pvolve workouts for women only?

How can I become a Pvolve trainer?

Is Pvolve suitable for beginners and all sizes?

What does the name Pvolve stand for?

How many days per week should I be doing the workouts?

Common Questions

Who is the Moving with Menopause Series for?

What is the Fertility series?

What is Phase & Function?

Women's-focused Content

THE METHOD

Franchising

Locations

Can I freeze/pause my Pvolve Studio membership?

Can I use my classes at any location?

Can I transfer or share my class package or membership?

My company has a corporate account with a Pvolve Studio– how can I find out more?

Do you offer corporate discount or book private classes/events in Studio?

What is Pvolve’s refund policy?

What is the difference between a class package and a membership?

What are your studio membership and class package options?

Can I book a class at the studio from my phone?

Do you offer personal training?

When should I arrive to class?

When am I charged for my studio membership?

I'm having trouble logging into my Pvolve Studios account

Studio Memberships

Can I move my reservation?

What is the Pvolve Studio waitlist?

What if I’m running late to a Pvolve Studio class?

What is your Pvolve Studio cancellation/no show policy?

How far in advance can I book a Pvolve Studio class?

Who is eligible for the Pvolve Studio Introductory Offer?

Pvolve Studio Booking

Should I wear shoes to class?

Can I bring my phone into class with me?

Can I bring my child or pet with me?

Do you offer gift cards?

Miscellaneous Pvolve Studio Policies

Physical Studios

How do I access my Live Virtual Studio (LVS) class at class time?

What devices and browsers can I stream from?

What is the Live Virtual Studio?

Live Virtual Studio

PVOLVE STUDIOS